kolbytours.com Return and Refund Policy
Welcome to kolbytours.com! We strive to provide you with the best outdoor and travel products to enhance your adventures. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Should you need to return an item, please email us at [email protected] to initiate the return process. Please include your order number and the reason for the return in your email.
Returns
- All returns must be requested within 30 days of the purchase date.
- Returned items must be in their original condition, unused, and with the original packaging.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Refunds will be processed within 7 business days of receiving the returned item.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be reflected in your account depending on your financial institutions policies.
Exchanges
If you would like to exchange an item for a different size or color, please contact us via email at [email protected] to arrange the exchange process.
Contact Us
If you have any questions regarding our Return and Refund Policy, feel free to reach out to us at [email protected]. Our customer service team is here to assist you with any inquiries you may have.
We appreciate your trust in kolbytours.com and look forward to serving your outdoor and travel needs.